This project is to optimize the user experience of the 311 services by providing an efficient and streamlined process for accessing relevant information. The solution focuses on intuitive search functionalities, clear categorization, and concise descriptions of services. Users are categorized into two groups based on their goals. Group 1 users seek quick issue reporting, and Group 2 users seek additional information and solutions. The solution aims to provide tailored responses to meet the specific needs of each group, using categorization and chatbot technology to eliminate redundant information and reduce browsing time. The ultimate goal is to improve user satisfaction with the 311 services by empowering users to easily access the resources they need, resulting in a more user-friendly and effective system.